Communications Mining
Process emails from your central mailbox in no time with AI
Deploy UiPath Communications Mining & Document Understanding to automatically process incoming emails.
Shared mailboxes are a familiar problem in many organizations. Every day a large amount of e-mails flows in, coming from various stakeholders and with different intentions. Processing these emails manually is not only repetitive and time-consuming, but also leads to (too) long response times, dissatisfied employees and an increasing workload. These problems are only exacerbated during peak periods or employee sickness and absence.
Sign up for our free webinar on Communications Mining and find out how to automate email processing. Find more info here.
The benefits of automated E-mail processing with AI
At Tacstone, we understand the challenges of a crowded shared mailbox. Using advanced technologies such as NLP (AI) models, we are able to understand human language. We do this, for example, with UiPath Communications Mining and UiPath Document Understanding. This is how we transform the way your organization handles email processing. Our solutions offer not only time savings, but also shorter response times and more insight into common emails. These insights help optimize processes, and reduce the number of emails. These automations allow employees to focus on the complex issues, while repetitive tasks are handled automatically.
Shorter response times
through automatic email classification and processing
Fewer errors
thanks to additional checks on information received
Higher customer satisfaction
due to shorter response times
Higher employee satisfaction
by reducing repetitive tasks
Greater insight
into common emails and senders
Time savings
freeing up time for other tasks
UiPath Communications Mining vs. Staff
I hear you thinking, what is UiPath Communications Mining? It’s a smart technology that uses AI to classify, extract and process emails into proprietary applications and systems. It uses an NLP model, which you as an organization train yourself based on past emails. This solution works like a digital employee, but faster and error-free. This automates the manual processing of emails, giving your team more time for more important work.
- Continuous monitoring of mailbox
- Automatically forward to appropriate department
- Proactive checks for accuracy of sender data
- Understanding common questions in past 12 months
- Automatic email handling through RPA and API integrations
- Average response time: 10 minutes
- Available 24/7
- Depending on schedule
- Manually forward to appropriate department
- Manual sender lookup
- 1-for-1 processing of emails without analysis
- Manually handle e-mail in back-office systems
- Average response time: 5 working days
- Peak periods, leave and absenteeism impact on response times
How we solve your problem
We tackle the challenges of a shared mailbox step by step, with customized solutions that fit your organization’s needs:
- Create insight and categorize: Get instant insight into key customer data such as intentions and sentiment so you can respond to opportunities and issues faster.
- Monitor communication channels: Keep a real-time eye on all your communications and get alerts on problems so you can intervene immediately and improve service.
- Automate your communications: Save time by automatically processing emails and customer data so you can focus more on what really matters.
Don’t miss out: watch the webinar back!
Did you miss the webinar or want to watch it again? In this session, you’ll discover how Communications Mining using AI and machine learning helps your organization design communication processes smarter and more efficiently.
What you’ll learn in this webinar:
- How to analyze and automate emails and other communications
- How to reduce manual tasks with smart workflows
- Practical applications of Communications Mining with UiPath
These organizations went before you
We have had the pleasure of helping many organizations optimize their processes. Some successful implementations include:
Customer Cases: A small sample of successful implementations
Ready to tackle the chaos in your mailbox?
Let us help you automate your email processing and make it more efficient. Schedule an orientation meeting where together we will identify your situation and potential savings.
Start immediately with a 60-day trial license and experience the benefits of UiPath Communications Mining and Document Understanding. After a successful pilot, you can easily deploy this solution for multiple mailboxes.
Start with one department, one mailbox. Get in touch now! Together, we’ll take the first step toward automated and organized email processing.
